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    • G Offline
      GregAlexandre
      last edited by

      Hi,
      I have same issue.
      I have an "access denied" to server (translation from french sentence) in the secteer.log
      Any idea.
      Regards;
      [2018-05-19 21:04:40.011+0120] Waiting 6 minutes before retrying
      [2018-05-19 21:10:40.014+0120] Connecting to server: carma.secteer.com
      [2018-05-19 21:10:40.394+0120] Server returned 401 =>
      [2018-05-19 21:10:40.397+0120] Server response body: Unauthorized
      [2018-05-19 21:10:40.397+0120] Failed to check in with server: italicised textaccess denied*

      T 1 Reply Last reply Reply Quote 0
      • T Offline
        Tom VulnDetect Team Member @GregAlexandre
        last edited by

        @gregalexandre Did you approve the agent in the "Configuration" at https://carma.secteer.com/personal-carma/#/configuration
        I just ran my agent, and it got the expected response. Let me know and perhaps you can send me the full log tomorrow to tom [at] @vulndetect dot com

        /Tom
        Download the latest SecTeer VulnDetect agent here:
        https://vulndetect.com/dl/secteerSetup.exe

        1 Reply Last reply Reply Quote 0
        • T Offline
          Ted @VulnDetect
          last edited by

          @vulndetect Hi Tom,

          To be honest with you, I don't know that for sure if it came in a bundle with CS6. I know if I uninstall QuickTime there are some errors using PS/LR.
          There are a lot of file extensions using QuickTime associated with CS6. So, this isn't an option to uninstall.

          V 1 Reply Last reply Reply Quote 0
          • V Offline
            VulnDetect @Ted
            last edited by

            @ted It's fine, we'll try to sort it out, soon.

            /Tom

            T 1 Reply Last reply Reply Quote 0
            • T Offline
              Ted @VulnDetect
              last edited by

              @vulndetect Hi Tom,

              Thank you.

              1 Reply Last reply Reply Quote 0
              • K Offline
                KI108 @Ted
                last edited by

                @Tom
                I have this same issue. I reported it earlier, but I don't see my post anywhere.
                Log shows same message every 3 minutes

                [2018-12-20 04:30:32.119-0360] Current configuration:
                version:: 0.10.11.0
                server : agent.vulndetect.com
                guid1::
                guid2::
                guid3::
                checkInInterval : 180 seconds
                checkInRetryDelay : 60 seconds
                maxCheckInRetryCount : 2
                dataRetryDelay : 600 seconds
                inspectionWindow : 21600 seconds
                timezoneOffset : -360 minutes
                serverTime : 2018-12-20 04:30:33 (UTC)
                nextInspectionTime : 2018-12-20 13:10:00 (local time)
                checkInNow:: false
                noFilesystem : false
                noRegistry : false
                noWinUpdate : false
                noSystem : false
                noPackage:: true
                [2018-12-20 04:30:32.119-0360] No tasks to perform.

                T 1 Reply Last reply Reply Quote 1
                • T Offline
                  Tom VulnDetect Team Member @KI108
                  last edited by

                  @KI108 It appears that only the admin user is notified about post awaiting approval. And we don't usually use the admin account - so we didn't see it. Sorry. I've changed some settings and hope that my "Moderator" user will see it.
                  But now I will "up vote" your posts, and if someone else also does that, then you can post without approval next time.

                  /Tom
                  Download the latest SecTeer VulnDetect agent here:
                  https://vulndetect.com/dl/secteerSetup.exe

                  1 Reply Last reply Reply Quote 0
                  • N Offline
                    nak
                    last edited by

                    I'm having the same issue. There appear to be a few issues that I can see:

                    Looking at "c:\windows\logs\secteer\secteer.log" "nextInspectionTime" is always a day ahead (even when the next inspection is set on the web site). For example, if I set the web site "hour of day to run inspection" to be an hour from now, the web site will display "next inspection time" of "an hour", but the local agent thinks it is 25 hours from now.

                    (I'm in GMT-7 time zone if that makes a difference).

                    The other issue is: after a reboot the nextInspectionTime is set to be more than 24 hours away. Here's the logs from today after a reboot (auth tokens and names removed):

                    [2018-12-20 18:54:10.198-0480] SecTeer Agent v0.10.11.0 starting in launch mode^M
                    [2018-12-20 18:54:10.198-0480] Launching SecTeer Agent^M
                    [2018-12-20 18:54:10.202-0480] Agent main loop starting^M
                    [2018-12-20 18:54:10.202-0480] Initial configuration:
                                 version:: 0.10.11.0
                                  server : agent.vulndetect.com
                                   guid1::
                                   guid2::
                                   guid3::
                         checkInInterval:: 3600 seconds
                       checkInRetryDelay:: 360 seconds
                    maxCheckInRetryCount:: 10
                          dataRetryDelay:: 1800 seconds
                        inspectionWindow:: 21600 seconds
                          timezoneOffset : -480 minutes
                              checkInNow:: false
                            noFilesystem:: false
                              noRegistry:: false
                             noWinUpdate:: false
                                noSystem:: false
                               noPackage:: true^M
                    [2018-12-20 19:51:50.929-0480] Checking in with server^M
                    [2018-12-20 19:51:50.929-0480]  Server = > 'agent.vulndetect.com'^M
                    [2018-12-20 19:51:50.929-0480] Waiting 27 minutes before first check-in^M
                    [2018-12-20 20:18:59.940-0480] Found 'computerName' = 'xxxx'^M
                    [2018-12-20 20:18:59.947-0480] Connecting to server: agent.vulndetect.com^M
                    [2018-12-20 20:19:00.652-0480] Server returned 201 =>^M
                    [2018-12-20 20:19:00.671-0480] Check-in complete^M
                    [2018-12-20 20:19:00.671-0480] Next scheduled check-in is in 3 minutes^M
                    [2018-12-20 20:19:00.672-0480] Current configuration:
                                 version:: 0.10.11.0
                                  server : agent.vulndetect.com
                                   guid1::
                                   guid2::
                                   guid3::
                         checkInInterval : 180 seconds
                       checkInRetryDelay : 60 seconds
                    maxCheckInRetryCount : 2
                          dataRetryDelay : 600 seconds
                        inspectionWindow : 21600 seconds
                          timezoneOffset : -480 minutes
                              serverTime : 2018-12-20 20:18:59 (UTC)
                      nextInspectionTime : 2018-12-21 14:00:00 (local time)
                              checkInNow:: false
                            noFilesystem : false
                              noRegistry : false
                             noWinUpdate : false
                                noSystem : false
                               noPackage:: true^M
                    [2018-12-20 20:19:00.672-0480] No tasks to perform.^M
                    

                    The previous nextInspectionTime was 2018-12-20 14:00:00 (local time). So the next inspection time jumped a day.

                    I believe this happens after a hibernate too, but I don't have the logs to prove it. In my case though it means even though the agent has been installed for weeks, my system never gets inspected unless I leave the system running 24x7.

                    I think there is a bug in your time arithmetic for setting nextInspectionTime.

                    T 2 Replies Last reply Reply Quote 0
                    • T Offline
                      Tom VulnDetect Team Member @nak
                      last edited by

                      @nak Could you send both your secteer.log files from c:\windows\logs\secteer via email to tom at vulndetect dot com

                      And can you tell me if the nextInspectionTime corresponds with what you see in the UI?

                      /Tom
                      Download the latest SecTeer VulnDetect agent here:
                      https://vulndetect.com/dl/secteerSetup.exe

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                      • T Offline
                        Tom VulnDetect Team Member @nak
                        last edited by

                        @nak We believe we found the cause of this issue. The developers have just released a fix:
                        https://vulndetect.org/topic/472/release-secteer-vulndetect-personal-and-backend-2018-12-28

                        Please let me know if this fixes it (you only need to wait and see if it runs the inspection at the next "inspectionWindow").

                        /Tom
                        Download the latest SecTeer VulnDetect agent here:
                        https://vulndetect.com/dl/secteerSetup.exe

                        1 Reply Last reply Reply Quote 0
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