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[Solved] Crashed update ends with a persistent "Update" icon

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  • G Offline
    GregAlexandre
    last edited by OLLI_S 6 Jun 2020, 12:21 23 May 2020, 17:16

    Hi,

    Once upon a time, I tried to launch update of Skype for desktop thru Vulndetect in a non admin account but as this does not work (See issue as this subject) skype never installed. So I did it by launching skype and using the integrated update mechanism.
    Since this time, I have an "Update" icon there even if I updated Skype to the latest version multiple times.
    7865e97d-6775-44a1-a3de-b8f00732fd9c-image.png

    Hope this helps.

    1 Reply Last reply Reply Quote 0
    • T Offline
      Tom VulnDetect Team Member
      last edited by 24 May 2020, 08:13

      Hi,
      The VulnDetect Agent is responsible for running updates, it runs as a Service with LocalSystem privileges, thus approving an update is not related to what user you are currently logged in as.

      I have just reviewed the outputs from running the Skype installer and it appears to be correct.

      I would appreciate if you could click "Update" once more and tell me if it actually does update. It may take a couple of minutes before you can see the result.

      If for some reason it fails, then please send me a chat message with the email address of your account and I shall look at your account specifically and see what issues you have.

      /Tom
      Download the latest SecTeer VulnDetect agent here:
      https://vulndetect.com/dl/secteerSetup.exe

      G 1 Reply Last reply 25 May 2020, 18:14 Reply Quote 0
      • G Offline
        GregAlexandre
        last edited by 24 May 2020, 13:08

        @Tom : Skype is at the latest version. I will try for next one.

        1 Reply Last reply Reply Quote 0
        • G Offline
          GregAlexandre @Tom
          last edited by 25 May 2020, 18:14

          @Tom : used the update feature to update Zoom and Skype.
          Result: Zoom OK
          Skype for desktop: downgraded from 8.60... to 8.59... 😞 ! I upgraded again to 8.60 using skype embedded upgrade feature.

          T 1 Reply Last reply 25 May 2020, 19:51 Reply Quote 0
          • T Offline
            Tom VulnDetect Team Member @GregAlexandre
            last edited by 25 May 2020, 19:51

            @GregAlexandre I think we ran into a bit of a race condition, since we released the package for 8.60 today, and I suppose you clicked "Update", prior to doing an inspection.

            All updates are based on the latest inspection, which normally isn't an issue, but it is in the cases where a new version has been released prior to you clicking "Update".

            I have sent a message to the developers and will discuss how to prevent this race condition, where we risk downgrading software.

            /Tom
            Download the latest SecTeer VulnDetect agent here:
            https://vulndetect.com/dl/secteerSetup.exe

            G 1 Reply Last reply 25 May 2020, 19:59 Reply Quote 0
            • G Offline
              GregAlexandre @Tom
              last edited by 25 May 2020, 19:59

              @Tom : I am quite sure I launched an inspection with Olli_S toolbox before updating (to test his new version) and did it also after updating to see the result.

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              • G Offline
                GregAlexandre
                last edited by 6 Jun 2020, 12:03

                No "Update" icon seen today: fixed.

                1 Reply Last reply Reply Quote 0
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